Why can't my SoCket get power usage statistics?

Last Updated on：2024-08-06 06:08:20

Check Power and Connections:

Ensure that the socket is properly connected to power and functioning normally. Check if the socket is connected to a reliable Wi-Fi network to ensure network stability and prevent any issues causing data transmission failure.

Check Applications and Firmware:

Make sure that the app you are using is the latest version for compatibility with the socket. Update the socket's firmware if necessary to ensure its proper functioning.

Check Data Collection:

Firstly, check if the socket provides an interface for energy consumption data collection. If this feature is not visible, it may not be activated. Contact the seller to activate it. If you find the related data collection interface, verify if there are any data records. If no data is present, there may be an issue with the socket preventing the correct collection of energy consumption information.

Contact Seller Support:

If you are unable to resolve the issue, consider reaching out to the seller's technical support team. They may offer more specialized support and guidance to help address the problem you are facing.