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Tuya Smart Help Center
Introduction & Cooperation of Tuya
Account Issues about IoT Platform
Device
Product Management
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TuyaOS
App Development
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Consumer After-sales Issues
Device networking issues
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Third-party control issues
Product use issues
Lighting
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General product issues
Help and Services
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Consumer After-sales Issues
Product use issues
Smart Locks
How do I restore factory settings for a smart door lock?
What if I close the door and forget to lock it when I leave home?
Why doesn't a Zigbee smart door lock have the temporary password feature?
What can I do if a temporary password fails to unlock a Zigbee smart door lock?
What can I do if I cannot pair a Wi-Fi smart door lock with the App?
How are true mortise locks and false mortise locks different?
How should I operate if the door lock does not automatically lock?
What can I do if I cannot pair a Zigbee smart door lock with the App?
Why can't I remotely unlock a Wi-Fi smart door lock?
How long can the device history (such as alarm records, door opening records, power statistics, etc.) be kept? Why are there missing records?
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