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Tuya Smart Help Center
Introduction & Cooperation of Tuya
Account Issues about IoT Platform
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Smart Locks
How do I restore factory settings for a smart door lock?
What can I do if I cannot pair a Wi-Fi smart door lock with the App?
How are true mortise locks and false mortise locks different?
How should I operate if the door lock does not automatically lock?
What can I do if I cannot pair a Zigbee smart door lock with the App?
Why can't I remotely unlock a Wi-Fi smart door lock?
How long can the device history (such as alarm records, door opening records, power statistics, etc.) be kept? Why are there missing records?
The insurance knob inside the door lock cannot be rotated?
The door lock keeps prompting anti-pry alarm sound, how to deal with it?
No response when swiping the door card?
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