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Tuya Help Center
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Consumer After-sales Issues
Product use issues
Device shows online but the plug has no power input, what to do?
How to fix the dark image when the camera's infrared night vision is on?
Troubleshooting when a motor cannot be added to the specified gateway
Gateway cannot add devices after long operation and has no audible or visual indication, what to do?
Error -40201 occurs when getting live camera feed through the app, what to do?
How to improve connection stability when the network signal is poor?
Solution for voice control scenes configured on a control panel device that cannot be executed
The app keeps prompting that the camera cannot detect the SD card, and I don't know how to format the SD card?
What to do if you forget the AI Note S1 password?
Is the AI Note S1 magnet weak and prone to falling off?
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