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Tuya Smart Help Center
Introduction & Cooperation of Tuya
Account Issues about IoT Platform
Device
Product Management
Data Center
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Device Development
TuyaOS
App Development
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Industry General Knowledge
Consumer After-sales Issues
Device networking issues
App use issues
Third-party control issues
Product use issues
Lighting
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Air Conditioner
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Air-conditioner Mate
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Refrigerator
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Other Products
General product issues
Help and Services
Practical Guide
Consumer After-sales Issues
Product use issues
General product issues
What should I do when my device automatically turns on or off?
What happens if the Wi-Fi signal is weak?
How to install the device?
My product has malfunctioned, how can I get after-sales service?
I wanted to understand if from the App it is possible to know if the sensor is offline, also because I have been out of the office for a long time.
The device is turned on but no power is passed through?
Why does the device go offline once it is operated in the App?
Can I get an invoice for the device I bought?
Why does the advertised product function not match the manual and actual function?
The device indicator fails into flash mode?
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