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Tuya Help Center
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Consumer After-sales Issues
Why am I prompted to enter a PIN when using voice commands to open the door via Alexa/Google?
How does the Phone&SMS notification service send alerts after purchase?
What should I do if the camera keeps sending too many alarms and taking photos?
Why does the camera keep moving randomly?
I have already turned off the automation switch; why am I still receiving phone and SMS notifications?
My device had function failure?
What should I do if I can't find infrared sub-devices when creating automation?
Can multiple action steps in an automation task be executed with intervals or delays?
Why can my smart device trigger the configured Automation normally for the first time only, but fail to do so afterward?
Do I need to keep the App running in the background to use its Tap-to-Run and Automation features?
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