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Tuya Help Center
Introduction & Cooperation of Tuya
Account Issues about IoT Platform
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Consumer After-sales Issues
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Account issues
Account Login
Forgot login password, how to reset it?
How to log in to the App?
How to log in/bind on a new phone after changing devices?
Why can't I log into the App?
Forgot account, how to retrieve?
How can I find out which mobile devices are currently logged into my app account?
Why the registered account does not exist when logging in?
Why is the error "Incorrect local timer, please correct it. 50502" reported when logging in to the App?
How long after logging into the app account will it automatically log out due to inactivity?
How long before the App returns to normal if I am told that I have been trying to log in to the it too frequently?
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