Device Management & Control

How do I disconnect/delete a device if I want to reconnect it? Does the App support the memory function when adding a device?

After creating a group, why did the sub-device report data, but the group panel was not updated?

How do I switch the temperature unit to Fahrenheit on the device page?

Can I voice-control devices in the App?

Why can't the device settings page or function page be opened, even if it is opened, the page is blank?

Do accounts registered in different countries/regions support device sharing or cross-region home member invitations?

How long can the device records (such as alarm records, door history of unlocking operations, power statistics, etc.) be kept?

Why is the IP address displayed in device information not the same as my home network IP address?

My device had function failure?

How do I restore a faulty device to factory settings?