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Is the delay of information push normal when someone passes by after enabling camera motion detection?

Last Updated on：2024-08-06 06:09:36

Hello, please troubleshoot according to the following methods:

It might be caused by too low detection sensitivity. It is recommended that you go to the settings page to adjust the detection sensitivity;
Please make sure the network environment where the device is located is strong and stable. Troubleshooting method: download a network speed testing App, place your mobile phone at the same position as the device, and then test the upload and download speed of the network at this position (ensure the speed is at least: upload≥2 MB/s, download≥2 MB/s or upload≥16 Mbps, download≥16 Mbps); smart cameras consume a large bandwidth, and at least 4M of bandwidth is required for 1080p quality (0.5MB/s, 4Mbps). If you have activated the cloud storage function for your device, an additional 2M bandwidth is required for uploading; please confirm your network has sufficient bandwidth;
The region where you currently live is inconsistent with the region selected when registering the App account, causing the cloud server you access when controlling the device is far from your residence and causes high latency;

If none of the above is the issue, you can send us your issue through Help and Feedback.