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Why can't my smart door lock be remotely opened (Zigbee)?

Last Updated on：2024-08-06 06:09:06

Hello, the possible reasons for this issue are:
It may be caused by the inadequate strength of the wireless signal, resulting in an operation timeout;
The smart lock device or gateway device is offline and needs to be repowered or re-networked. 
The gateway is too far from the door lock, and the signal is weak. Please try to control the door lock by bringing the gateway closer to the door lock.