1. Usually, the charging dock has an indicator light, which indicates that the power of the charging dock is connected. Please confirm whether the indicator light is on.
2. If the charging dock is powered normally, you can try restarting the device to solve the problem.
3. There may be a switch key on the bottom of the device. Some devices may not be able to charge when the switch is turned off.
4. Please keep the charging dock and the charging electrode on the device clean. When cleaning, first turn off the power and shut down the device.
5. If the above methods do not work, the battery on the device may be damaged or there may be a problem with the device's power supply circuit. You can contact after-sales service for repair.