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How to proceed when unable to unlock the door after entering the password?

Last Updated on：2024-08-06 06:09:06

First, please confirm that the password you entered is correct. If it is a newly installed door lock, you may need to manually change the default factory password before it can be used properly. Common default passwords include: 000000, 123456.

If you are sure that your password is correct and was working before but suddenly stopped working, please contact the administrator of the door lock (the person who purchased the lock) to inquire if the password you are using is a "temporary password" and if the password has expired.

If the password is entered correctly and the door lock does not display "Incorrect Password" but instead shows "Password Verification Successful" while still being unable to open the door, this may indicate a motor malfunction or mechanical failure caused by improper installation. In such cases, you can try using a mechanical key to open the door or attempt to temporarily power the door lock using an external power source (such as a power bank). If none of these solutions work, you will need to contact the manufacturer's customer support for assistance.