Why does the data statistics in the device panel not show the correct data?

Last Updated on：2024-08-06 10:35:49

Dear user, please troubleshoot in the following ways:

If the device statistics are always none, it should be that your device has not activated the statistics function in the cloud. You need to contact the product after-sales personnel and ask them to activate it for you. After activation, you will You can use this function normally.
If the data is partly missing, it may be because of your network is unstable, the device has been disconnected due to network reasons many times during the period of use, and the data cannot be counted normally during the period of the device being disconnected.

If there is still a problem, it may be that the firmware of the device is malfunctioning. Please contact the seller to let them repair the firmware of the device. Thank you for your understanding and support!