English
English
简体中文
Register
Log In
English
English
简体中文
Register
Log In
Language
English
English
简体中文
Register
Log In

How to replace the damaged gateway and transfer the sub-devices to the new gateway?

Last Updated on2024-08-06 06:40:42
Dear user, if you do so:
  1. Firstly, add the new gateway to the App.
  2. Click the new gateway to be replaced to enter the device setting page.
  3. Click the "Replace a damaged gateway" function at the bottom of the page.
  4. Enter the S/N code or device ID of the old gateway.
  5. Confirm and wait for the successful migration of the gateway.
  6. After replacement, the sub-devices and related scene functions under the original gateway will be synchronized to the new gateway.
Note: Not all gateways support the "Replace a damaged gateway" function. This function requires support of hardware and firmware. For details, please consult the device seller or manufacturer.

Click for services and help

Help Center