Cancel

Why does my light turn on by itself?

Last Updated on：2024-08-06 06:08:00

Dear user, we are sorry for your inconvenience. Please check in the following ways:

Please first check if you have scheduled / automated / countdown tasks set for the device, if any, suggest you delete the tasks instead.
Check whether the device is shared with others, which may be caused by the operation of others.
If there is a power outage in the home, some devices will be turned on automatically after the power is completely turned off and turned on again.
If there is no such situation, please restore the device to factory settings in the App. In this way, the device will remove and delete all device-related information from the App's device list, then you can re-configure the device.
There is a problem with the firmware of this device, please contact our staff to push the latest firmware for you.
The power supply voltage of the device is unstable, which causes the networking module of the device reset frequently. Please check whether the power supply of the device is stable.

If the device still turns on/off by itself after excluding all the above conditions, it should be a problem with the hardware of the device. Please contact the after-sales person of the device for after-sales.