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Can't find the device you want to add or cannot add the device when using the universal remote control/air conditioner companion?

Last Updated on：2024-08-06 06:42:57

Dear user, we are sorry for your inconvenience. Please check in the following ways:

Firstly, remove the universal remote control in the App.
Add the universal remote control to the App again, and then add your device.
If you cannot find the device you want to add, you can use the DIY function to learn the remote control of the device.
During the learning process, you need to align the infrared emitting area of the infrared remote control with the infrared remote control area of the universal remote control. The distance between the two is no more than 3cm. Press the button you need to learn according to the page prompts.

If you can find the device but cannot save it. Please provide your device brand and model, as well as a screenshot of the related error page for us to troubleshoot. Thank you for your support and understanding.