Tuya Smart Help Center

Can't find the device you want to add or cannot add the device when using the universal remote control/air conditioner companion?

Last Updated on2020-09-16 07:31:03
Can't find the device you want to add or cannot add the device when using the universal remote control/air conditioner companion?
Dear user, we are sorry for your inconvenience. Please check in the following ways:
  1. Delete the device in the universal remote control, and then remove the universal remote control in the App.
  2. Add the universal remote control to the App again, and then add your device.
  3. If you cannot find the device you want to add, you can use the DIY function to learn the remote control of the device.
If you can find the device but cannot save it. Please provide your device brand and model, as well as a screenshot of the related error page for us to troubleshoot. Thank you for your support and understanding.
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