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What can I do if I cannot connect a Zigbee smart door lock to a Zigbee gateway?

Last Updated on：2024-08-06 06:09:06

Restart the Zigbee smart door lock and gateway and reconnect them.
Check the strength of signals that the lock is receiving. Place the smart door lock 5 m or less away from the gateway.
Confirm the firmware version. Typically, Zigbee door locks with a module firmware version earlier than 1.0.7 may encounter this issue. To resolve it, reset the gateway.
If the problem persists, ensure that the smart door lock and gateway are in the same channel.