Cancel

The camera did not save the video, only the screenshot?

Last Updated on：2024-08-06 06:09:36

Dear user, we are sorry for your inconvenience. Please check in the following ways:

If the App can only save the screenshots of the record by the camera, it means that your App is not the latest version and is not compatible with your phone's electronic photo album. This problem can be solved after updating to the latest App.
If there are only pictures in the message sent by motion detection, this is because motion detection does not support sending alarm videos. If you need motion detection video, you need to purchase cloud storage service. You also can change the continuous recording mode to the event recording mode.
App store locally on the phone: 1). iOS will store the saved screenshots and videos in the photo album of our App. You can export the files in our App photo album to the iPhone's system photo album 2). By default, Android will generate a "Camera" folder in your phone's asset management folder. Screenshots and videos will be saved there (different folders are generated for each device).

Note：If you are unable to save the screenshot, it means that your phone system does not authorize App storage related permissions, and you need to open all App storage related permissions in your phone system.