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The camera cannot record or view real-time video and playback?

Last Updated on：2024-08-06 06:09:36

Dear user, we are sorry for your inconvenience. Please check in the following ways:

If you move your camera to another home, the playback in the previous home will not be found and viewed. If you need to view it, you need to move back your camera to the original home.
Generally, the camera's inability to view the video/record is related to your poor network status. Whether you are viewing the video in the SD card or the video in the cloud storage, you need a good network status to be able to stream the video stored in the camera to your App.
Please make sure that the signal of the network environment where the device is located is strong and stable. Troubleshooting: Download the Internet Speed Test App, place your mobile phone in the same location as the device, and then test the Internet upload and download speed at that location (ensure that the speed is at least: upload ≥ 2 MB/s, download ≥ 2 MB/s or upload ≥ 16 Mbps, download ≥ 16 Mbps), smart camera equipment occupies a large amount of upload bandwidth, and at least 4M of upload bandwidth is required for 1080p image quality (0.5MB/s, 4Mbps), If your device has enabled motion detection and cloud storage functions, each function requires additional 2M uplink bandwidth. Please confirm that your network has sufficient network bandwidth.