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What should I do when a smart task (Tap-To-Run or automation) runs incorrectly?

Last Updated on：2024-08-05 06:58:11

Dear user, we are sorry for your inconvenience.

You can view the logs on the automation or one-click execution scene page to determine whether the automation or one-click execution scene was executed successfully and the reasons for any unsuccessful execution.
You can troubleshoot based on the logs.Ensure that your device is powered on and turned on.
Ensure that your device is online in a stable and smooth network environment during task execution.
If your device is online and started but the task runs incorrectly, delete that task and add a new one.
If the issue persists, remove your device, add it again, and set a new smart task.
If you are using a Zigbee device, check whether your device is connected to the gateway. If it is connected to the gateway, check whether too many devices are configured in the scenario. We recommend that you configure a scenario as a group.
If you are using a Wi-Fi device, check whether your device is offline，please remove your device, add it again.
For Bluetooth devices, only devices added via Bluetooth mesh or within effective range support scene control.

If the issue persists, provide us with your device ID and the specific time when the task failed (the configured validity period, time when the task failed to run, or time when the task ran but at an unexpected time). We will arrange for technical support engineers to troubleshoot this issue.