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How to Troubleshoot Abnormal Execution of Smart Tasks (Tap-to-Run/Automation)?

Last Updated on：2026-01-30 09:47:59

If a smart task (including Tap-to-Run and Automation scenes) fails to execute normally, troubleshoot and resolve the issue by following the steps below:

Check Task Execution Logs

Go to the detail page of the Automation or Tap-to-Run scene and query the task execution logs. The logs will clearly indicate whether the task was executed normally and the specific cause of execution failure, allowing you to locate the problem directly according to the prompts.

Verify Device Operating Status

Check if the device is powered on, turned on and online normally; at the same time, confirm that the device has a stable network connection and no offline issues during the task execution period.

Recreate the Smart Task

If the device status is normal but the task still fails to execute, delete the abnormal task, then re-add and save the new task configuration.

Rebind the Smart Device

If the problem persists after recreating the task, first remove the device from the App, and after completing the re-addition, configure the corresponding Timing or Automation tasks again.

Check the Connection Method of Bluetooth Devices

For Bluetooth-connected devices, only Bluetooth Mesh Devices or devices within the effective Bluetooth communication range support scene control execution. Devices out of range or non-Mesh network devices may fail to respond to task instructions.

Notes

Automation rules created based on environmental parameters such as temperature and temperature-humidity may experience execution exceptions due to the device's edge trigger mechanism. You can submit the problem through the designated feedback channel, and we will further troubleshoot for you.

Edge Trigger Explanation: The device triggers automation only at the moment when the monitored value crosses the set threshold (e.g., the trigger is activated when the temperature rises from 25℃ to 26℃, and no repeated triggers occur if the temperature remains above 26℃).