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Why does my Smart device turn on/off, reset or flicker by itself?

Last Updated on：2024-08-08 03:41:10

Dear user, we are sorry for your inconvenience. Please check in the following ways:

Please first check if you have scheduled / automated / countdown tasks set for the device, if any, suggest you delete the tasks instead;
Check whether the device is shared with others, which may be caused by the operation of others;
If there is a power outage in the home, some devices will be turned on automatically after the power is completely turned off and turned on again;
If there is no such situation, please restore the device to factory settings in the App. In this way, the device will remove and delete all device-related information from the App's device list, then you can re-configure the device;
There is a problem with the firmware of this device, please check whether the firmware is the latest firmware;
The power supply voltage of the device is unstable, which causes the networking module of the device reset frequently. Please check whether the power supply of the device is stable;

If the device still turns on/off by itself after excluding all the above conditions, it should be a problem with the hardware of the device. Please contact the after-sales person of the device for after-sales.