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What should I do when my device fails to connect to the network?

Last Updated on2024-09-20 01:58:09
Please read the product manual carefully before setting up the network, and confirm that the app is the one recommended in the manual.
Check if the device is powered on and functioning properly, and ensure that the router is connected to the external network, so that the device is in the correct state for network setup.
If all the above conditions are met, please follow the communication protocol below for troubleshooting:
  1. Bluetooth device pairing failed
  2. Zigbee device pairing failed
  3. "Auto Scan" pairing failed
  4. Wi-Fi device pairing failed

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