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Using EZ mode, the device indicator enters quick flash mode but it still cannot connect?

Last Updated on2020-09-28 10:21:05
Using EZ mode, the device indicator enters quick flash mode but it still cannot connect?
Dear user, we are sorry for your inconvenience. You can verify whether it is a network problem or a product hardware problem in the following ways:
  1. You need to reset the device to EZ mode.
  2. Unless otherwise specified, the devices only support 2.4GHz Wi-Fi. There is a possibility that the 2.4GHz and 5GHz mixed network will not be successfully configured, so please ensure that the Wi-Fi connected to the mobile phone is 2.4GHz.
  3. Please ensure that the Wi-Fi password is correct and the device is near the router.
  4. You need to prepare two mobile phones, one mobile phone to open the hotspot as a network provider (instead of a router), the other mobile phone can be used to connect the device.
  5. If you can connect and operate the device through the above methods, it means that there is a problem with your router settings, or the router compatibility is not good.
  6. Switch to AP mode and pair the device. If it succeeds, it means that the router is not compatible;
  7. If you still cannot connect and operate the device through the above methods, it may be a hardware problem.
If it is a hardware problem, you can contact the seller and ask for the after-sale services. Thank you for your understanding and support and wish you a happy life!
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