When sharing a device, if you receive the prompt "The invited user belongs to a different data center, and due to data protection policies, the device cannot be shared," what should you do?

If you encounter this prompt, it is usually because the accounts belong to different data centers. Due to data protection policies, accounts from different countries or regions may belong to distinct data centers, preventing cross-region sharing operations.

General Case: Verify Account Country/Region

Both parties should log into the app, navigate to the Account Settings page, and check the Country/Region information selected during registration. If they differ, you may need to re-register with accounts from the same country/region and attempt sharing again.

Special Case: Specific Countries/Regions

If the account belongs to regions such as Vietnam, Laos, Cambodia, Thailand, Myanmar, Malaysia, Singapore, Indonesia, Philippines, Brunei, Timor-Leste, Papua New Guinea, Solomon Islands, Hong Kong (China), Macau (China), Taipei (China), due to recent data storage service upgrades, sharing might still fail even if the country/region is the same. We recommend following these steps:

Device owner:

Go to the device details page--"Share device"--Send sharing link

Shared User:

Click on the shared link to redirect from the browser to the App. If at this point the data center you belong to is different from that of the device owner, a cross-region sharing prompt will appear. Switch to the device owner's data center, then click the shared link again to accept the sharing.

Note: The account receiving the shared access must be registered using a phone number or email. If you are using a third-party quick login account or a third-party account that is already linked to a phone number/email, you must first register an independent account using a phone number or email before proceeding. If the issue persists, you can provide feedback through the App feedback pathway.