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Why does the device go offline once it is operated in the App?

Last Updated on：2024-08-06 10:33:46

Dear user, we are sorry for your inconvenience. If you do so:

Please reset the device to factory settings first.
Uninstall the App, and then reinstall the App to your phone.
Then add the device to the App again.

If this problem still occurs, there may be a problem with the device hardware, please contact the after-sales personnel to handle after-sales for you. Thank you for your understanding and support.