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I get notifications about movement but can't live stream at all.

Last Updated on：2024-08-06 06:09:36

Dear user, we are sorry for your inconvenience. Please check in the following ways:

Since this is caused by network instability, it is recommended that you try again when the network is good or switch the network, and upgrade the firmware and App versions to the latest.
Please make sure that the signal of the network environment where the device is located is strong and stable. Troubleshooting: Download the Internet Speed Test App, place your mobile phone in the same location as the device, and then test the Internet upload and download speed at that location (ensure that the speed is at least: upload ≥ 2 MB/s, download ≥ 2 MB/s or upload ≥ 16 Mbps, download ≥ 16 Mbps), smart camera equipment occupies a large amount of upload bandwidth, and at least 4M of upload bandwidth is required for 1080p image quality (0.5MB/s, 4Mbps), if your device has enabled the cloud storage function, additional 2M upload bandwidth is required, please confirm that your network has sufficient network bandwidth.
Our product does not support saving video after it detects movement. You can view the pictures captured by the camera in the message center (If you have purchased cloud storage, you can see the video of the detected movement in the cloud storage).
Your mobile phone system version does not meet the requirements of the App (Requires iOS≥V10.0 version, Android≥V5.0 version)

If the problem persists, please submit a ticket and provide a screenshot of this page for further troubleshooting.Thank you for your understanding and support!