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SD card has no data inside.

Last Updated on：2024-08-23 11:00:27

Dear user, we are sorry for your inconvenience. Please check in the following ways:

1.Please ensure that the "SD card recording video switch" on the device is turned on（Device Settings: Recording Settings - Toggle the recording switch to enable. If the button is not available, it is automatically enabled.）;

2. Please check the condition of the SD card:

a. Make sure the SD card is compatible with the camera. We recommend consulting the seller of the camera to understand the compatible types of SD cards;

b. The SD card may have poor contact. We suggest removing the SD card and reinserting it;

c. Check if the format of the SD card is FAT 32. If not, you can use a card reader to format it (for specific instructions, we recommend consulting the seller of the SD card);

d. The SD card may be damaged. Try inserting a new SD card into the device to see if it can store videos. If it works, then the original SD card is likely damaged;

3. Remove the device and re-pair it in a stable network environment;

If you have already gone through the above steps and still cannot store videos, it may be a device issue. We recommend contacting the seller for after-sales support.

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