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What should I do if the App fails to control the device?

Last Updated on：2024-08-08 03:41:10

Dear user, we are sorry for your inconvenience. The sudden failure of App control may be caused due to network reasons or the device is offline.

Please confirm whether the device is powered on.
It is recommended that you keep the App open and wait for about 3 minutes to see if the device is still online.
If you find that the device is offline, you can follow the "What should I do if the device is offline?" in the FAQ.
If it is still online, please place your phone next to the device, and then connect to the same Wi-Fi as the device, and try to open the webpage to see if it is smooth to judge the network status.

If the device is online and the network is good, but still can not control, please provide feedback in the App feedback path.