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Why can't I turn off the device through the App? Even after the device is manually turned off, the device is still powered on?

Last Updated on：2024-08-08 03:41:10

Dear user, we are sorry for your inconvenience. Please check in the following ways:
Please check the device box or product manual, and make sure that the App recommended is our App. If it is not, compatibility problems are likely to occur, resulting in the situation that the device can only be opened and cannot be closed after the device is successfully added.
If your device is a low-power device such as a sensor or devices that use batteries, it cannot be turned off. If you do not need it to continue working, please remove it from the App or completely power off the device. 
If it's not a low-power device. Please reset the device to factory setting and add it again. Then check whether you can turn off it by App. If you still cannot turn off it, please use the physical button and check whether you can turn off it. 
The smart device still needs very little power after you turn it off remotely. This is to maintain the connection to the network so that you can turn it on and operate it remotely when needed. If you need to turn off the smart device completely, you need to manually cut off the power of the device.
If you cannot turn off it by the physical button, please contact the manufacturer to check the hardware. Thanks for your understanding and support.