Why is there no data on the cloud when I check my device?

Last Updated on：2025-09-12 02:37:57

Dear user, we are sorry for your inconvenience. Data may be unavailable under the following conditions:

You have just purchased the cloud storage service. In this case, it is normal if there is no data.
Your device is offline. Offline devices cannot upload data to the cloud or record.
The SD card in your device is not in FAT 32 format and cannot store data in the SD card.
You are using an SD card to store videos, and you have selected Event recording mode, but you have turned off the camera's motion detection function, so the camera will not record events.
Your device is damaged and cannot upload data to the cloud. In this case, contact the device supplier to repair your device.