Why I can only control the device when connected to my Wi-Fi, but not controlable through 4G or other Wi-Fi?

Last Updated on：2024-08-05 06:45:33

Dear user, we are sorry for your inconvenience. If you can only control the device when connected to your home's Wi-Fi, and you can't control it with 4G or other Wi-Fi, it means that there is a problem with the connection between the router in your home and the external network. Therefore the device is failed to communicate with our cloud, so it can only operate normally in the local area network (when you connect your home Wi-Fi, you are using the local area network to control the device). Please check your router's connection to the external network and make sure it is smooth before trying again. Thank you for your understanding and support.