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My network is fast and stable, but when using the App to control the device, the device latency is always high?

Last Updated on：2024-08-05 06:45:33

Dear user, we are sorry for your inconvenience. Please check according to the following conditions:

Please make sure that the signal of the network environment where the device is located is strong and stable. Troubleshooting: Download the Internet Speed Test App, place your mobile phone in the same location as the device, and then test the Internet upload and download speed at that location (ensure that the speed is at least: upload ≥ 2 MB/s, download ≥ 2 MB/s or upload ≥ 16 Mbps, download ≥ 16 Mbps), smart camera equipment occupies a large amount of upload bandwidth, and at least 4M of upload bandwidth is required for 1080p image quality (0.5MB/s, 4Mbps), if your device has enabled the cloud storage function, additional 2M upload bandwidth is required, please confirm that your network has sufficient network bandwidth.
The region where you live now is not the same as the region you selected when you registered your App account. As a result, the cloud server you access when controlling your device is far away from your place of residence, resulting in high latency.
Our cloud server is not able to cover the area where you live, causing high latency between the cloud server you need to access and your device.