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What should I do if the app fails to open or load, or keeps loading?

Last Updated on：2026-04-09 08:07:17

Hello, this problem may be caused by the following reasons:

Please first check whether your mobile network is normal;

Please restart your phone and try again;

Please uninstall the app and reinstall it before trying again;

If the crash still occurs, please submit logs in the app and send feedback in user feedback.