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Why can't the device settings page or function page be opened, even if it is opened, the page is blank?

Last Updated on：2024-08-08 03:41:10

Dear user, we are sorry for your inconvenience. Please check in the following ways:

This is because all the setting pages and function pages (such as: timing, countdown, scenes, etc.) in the device's console are based on cloud services, so if your network is in poor condition, it will open slowly It even cannot be opened normally;
Please make sure the signal of the network environment where the device is located is strong and stable. Troubleshooting: Use the Internet Speed Test App to test the upload and download speed of your network (upload ≥ 2 MB/s, download ≥ 2 MB/s, upload ≥ 16 Mbps, download ≥ 16 Mbps);

If the problem persists, please provide your App version number and device ID, and we will help you troubleshoot the problem as soon as possible.