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Alexa failed to control the device, how do I add my device to Alexa again?

Last Updated on：2024-08-06 02:04:08

Dear user, we are sorry for your inconvenience. If you do so:

Open the App, click the device icon to enter the device control panel (Bluetooth devices must be connect with a Bluetooth gateway, and then they can be controlled).

Click the button in the upper right corner to enter the device settings page.
You can view the third-party controls supported by the device under "Third-Party Control".
Click the icon of Alexa (If not found, the device is not supported).
If you want to link your camera and camera monitoring screen to Alexa Echoshow, but you can't succeed, then you need to contact the device seller to activate this feature for you (for your privacy, this feature is mostly closed).
After jumping to the connection page, bind according to the instructions of the App (You can also click to view the tutorial).
One Alexa account can only be bound to one App account, an error will be reported if the binding is repeated.
If you cannot find the Skill in Alexa, it may be that this Skill is not supported in your region, please contact the sales representative for confirmation.
If your device has recently been offline, upgraded firmware, or completely powered off, you need to repeat step 6 to add the device again, otherwise it may not be able to work with third-party smart speakers (This is because the firmware upgrade and power failure will cause the device to be offline. After the device is back online, the third-party smart speaker sometimes cannot obtain the real-time status of the device, so the third-party smart speaker will think that your device is still offline, and this problem can only be solved by adding it again).

Since each third-party smart speaker is a closed platform, and therefore it is not possible to discover the device and directly connect it through the Alexa App nor the "Discover Device" function. It have to achieve connection by binding skills. Thank you for your understanding and support.