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Why the device doesn't execute the commands of Alexa Echo/Google Home?

Last Updated on：2024-08-06 02:04:42

Dear user, we are sorry for your inconvenience. Please check in the following ways:

Please confirm whether the device supports voice control and whether it has been successfully bound to the voice speaker. For details, refer to Alexa Echo/Google Home instructions.
Please confirm whether the device is online normally. You can see if it is normal through the App operation.
Different types of devices can operate different voice commands. Please confirm with the device manufacturer whether the device supports this voice command (the device may not have all functions connected to the voice control module). If the device does not support the voice command, you can add the function as Tap-to-Run/Automation in our App, so that you can control the Tap-to-Run/Automation by voice to meet your needs.
Please confirm the device name is easy to identify, it is recommended to take 2 simple and common words, such as "living room light".
Please confirm whether the smart device App account bound in Alexa Echo/Google Homehas changed. For example, reset the device and add another account (One Alexa Echo/Google Home account can only be bound to one App account, an error will be reported if the binding is repeated).
If the speaker or Siri responds successfully, but your device does not respond to the operation, it means that the device you are operating should be a Bluetooth or Zigbee device, and you need to match the corresponding gateway to be able to use the speaker or Siri to operate.

If you still can not solve, please provide an account (email or phone, be sure to call the area number of the phone) to contact our customer service, we will let the technical staff to find the cause of the problem and help you solve it.