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What should I do if the smart device is offline after changing or resetting the router or changing the network provider?

Last Updated on：2024-08-05 06:44:51

Dear user, we are sorry for your inconvenience. Network configurations change if you replace the router or use a new network. To use a device that has been connected to a different network, first remove that device, reconnect it to the new network, and then add it again. You need to reconnect all the Wi-Fi devices and gateways (including Zigbee and Bluetooth gateways). But those devices which under the gateways (including Zigbee and Bluetooth gateways) are not required for reconnection. You can also use Auto Scan mode to add multiple devices at once. If your device fails to connect to the smart device after replacing the router or modem, it may be that your router is 2.4GHz and 5GHz mixed, or your router is not compatible with our device.

Note: Even you change back the SSID and Wi-Fi password to the same as the original one, you still need to select the network and Wi-Fi password again when readd your devices. If you not, there may be a problem of not being able to connect to the Internet. This is because the Wi-Fi password you set in the router will be encrypted by the router into a string of longer and more complex passwords to prevent others from cracking and stealing. After you reset the router or replace the router, even if you set the same password, it will be encrypted by the router into a new password. If you do not re-select the network and enter the password when configuring the network, the router will still receive the previous encrypted password, so the connection will time out.