What should I do if the device is offline after a power outage or network disconnection, but cannot automatically repair after network recovery or restore power?
Last Updated on：2026-05-12 08:14:08
Please check in the following ways:
Whether there are too many devices in your home that need to be connected to the Internet, beyond the range that the router can load (ordinary home routers can only load less than 10 devices), so your devices cannot pair;
Whether the network quality is unstable, so the device fails to pair in time after the incoming call;
If the device cannot automatically repair after being offline, you can try to restart the device;
If it still fails, you need to reset the device configuration network;
If your problem still exists, you can submit your problem in App-My-FAQ and Feedback-My Feedback-+New Feedback (selecting the corresponding device when submitting feedback will locate your problem faster), thank you support.
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