How do I get help in case of network errors?

1. You can click the device to enter Device control panel.
2. Click Setting button in the upper right corner to enter Settings page.
3. Click Check device network option, the network diagnosis will help us solve the problem faster for you, the diagnosis time is about 1 minute ( Only Wi-Fi devices support this function).

Note: If your Wi-Fi device is a low-power device (such as a sensor device or a device that uses a battery), you will not be able to use this function (it will directly display the poor network status), because the low-power device is not connect with internet in the non-triggered state.