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The device is failed to connect on a 5G network?

Last Updated on：2024-08-05 06:45:11

Dear user, we are sorry for your inconvenience. Unless otherwise specified, the devices only support 2.4GHz Wi-Fi. There is a possibility that the 2.4GHz and 5GHz mixed network will not be successfully configured, so please ensure that the Wi-Fi connected to the mobile phone is 2.4GHz. All routers have a 2.4GHz network frequency band. You only need to separate the 2.4GHz and 5GHz mixed networks to connect the device to the 2.4GHz network normally.
Note: Only the device manual clearly states that devices that support 5G wireless networks can connect 5G wireless networks. 