Some features missing after the device grouped or control group does not perform how it is?

Last Updated on：2024-08-05 10:22:20

Dear user, we are sorry for your inconvenience. Please check in the following ways:

Please confirm that the models and functions of the devices in your group are exactly the same.
Ensure that all devices in your group are powered on and turned on.
Ensure that all devices in your group are online.
If the devices in your group are connected to a gateway, ensure that the gateway is online.
If you find that some functions are missing after the equipment is grouped, this is because the equipment manufacturer has not added these features to the group control, you can feedback your needs to the after-sales personnel of the equipment.

Note: The App now supports the grouping of devices of different models and functions, but because of the device models or functions are different, only on/off function can be use normally.

If the issue persists, delete the group and create a new group.