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Unable to share devices to my Home/others user?

Last Updated on：2024-12-31 03:06:24

Dear user. If you do so:

Please confirm whether you are the owner of the device, not the shared device, and whether you are the owner or administrator of the Home (the shared device and normal home members cannot share the device and add home members).
Please confirm whether the user has the account of the App (Share devices and add home member must be processed in our App, not in the Alexa or Google Home App).
Please confirm whether you and the invitee are registered in the same country/region. You can only add users registered in the same country/region to your home.
If you use the invitation code to invite others to join your home, but the invitee's App displays that the invitation code has expired, and the invitation code does not exceed the validity period of 3 days, it means that the account of the invitee and you are not the same country / region.
If you are using a shared invitation code to invite others to join the home and you see the message "Invalid invitation code. Please contact the inviter to regenerate," it is because an invitation code can only be used to invite one user. Please ensure that the code has not been sent to multiple invitees. Once it has been used by another person, it cannot be used again to join the home. We recommend contacting the inviter to generate a new invitation code or adding members directly using the app account.

Mesh devices/Zigbee devices/Infrared devices/Bluetooth devices/Gateway devices are currently not supported for sharing. For a regular home member, it is recommended that you share all the devices with him/her by adding home members. If you want all family members to use the shared Bluetooth device normally, we recommend that you purchase a Bluetooth gateway and use it together, otherwise the Bluetooth device can only be connected to one mobile phone for one person to use at the same time. Once someone connects successfully, the Bluetooth device in other people's App will be displayed as offline. Only after the user disconnects the Bluetooth device, other people can use it normally. There is no such restriction when using the Bluetooth gateway.