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What should I do if the device does not Appear in the App list of the smart speaker?

Last Updated on：2024-08-06 02:04:42

Dear user, we are sorry for your inconvenience. Please check in the following ways:

Please confirm whether the device supports voice control and whether it has been successfully bound to the voice speaker. For details, refer to the Third-party control instructions.
Please confirm whether the device is online normally. You can see if it is normal through the App operation (Bluetooth devices must be connect with a Bluetooth gateway, and then they can be synchronized).
If you want to link your camera and camera monitoring screen to smartspearker, but you can't succeed, then you need to contact the device seller to activate this feature for you (for your privacy, this feature is mostly closed).
Please confirm whether the smart device App account bound in the third-party control has changed. For example, reset the device and add another account (One Third-party control account can only be bound to one App account, an error will be reported if the binding is repeated).

If the problem still exists after performing the checks above, use the Report Issue feature in the App Help Center to let us know about the problem. Be sure to include your App account user name and the ID of the affected device.