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I can't reset the device,but other products of the same model are working normally?

Last Updated on：2024-08-05 06:44:51

Dear user, we are sorry for your inconvenience. Please keep the power of the device off for more than 10 seconds then turn the power on. Then set the device to paring mode. Also, we suggest you to try to add the device with the personal hotspot on your phone. If you have done the correct steps and your device can't connect to your hotspot either, we suggest you to contact with the post-sale service group of your retailer or manufacturer to check your device issue. Thank you for your support and understanding!