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App can control the device, but it failed to use the Third-party voice control?

Last Updated on：2024-08-06 02:04:42

Dear user, we are sorry for your inconvenience. First, you need to make sure that the device supports the third-party control:

Please confirm whether the device supports voice control and whether it has been successfully bound to the voice speaker. For details, refer to the Third-party control instructions.
Please confirm whether the device is online normally. You can see if it is normal through the App operation.
Different types of devices can operate different voice commands. Please confirm with the device manufacturer whether the device supports this voice command (the device may not have all functions connected to the voice control module). If the device does not support the voice command, you can add the function as Tap-to-Run/Automation in our App, so that you can control the Tap-to-Run/Automation by voice to meet your needs (currently only Amazon Alexa, Google Assisitant and Baidu Xiaodu supports scene control).
Please confirm the device name is easy to identify, it is recommended to take 2 simple and common words, such as "living room light".
Please confirm whether the smart device App account bound in Alexa Echo/Google Home has changed. For example, reset the device and add another account (one Third-party control account can only be bound to one App account, an error will be reported if the binding is repeated).
If the speaker or Siri responds successfully, but your device does not respond to the operation, it means that the device you are operating should be a Bluetooth or Zigbee device, and you need to match the corresponding gateway to be able to use the speaker or Siri to operate.

Check that the device has been discovered and joined to the third-party control App：

It is possible that your App and device are under the LAN and can be controlled under the LAN, but the device is already offline under WAN.
Unbind the App and third-party smart speakers, and re-bind the skills.
Check that the voice instructions you are giving to the third-party control are correct and supported by the third-party controller.
Check that you have connected devices to the third-party controller using the same App account as you use to control the devices.

If the problem still exists after performing the checks above, use the Report Issue feature in the App Help Center to let us know about the problem. Be sure to include your App account user name and the ID of the affected device.

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