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What can I do if my App account cannot connect /link with Google Home/Google Action/Alexa?

Last Updated on：2025-12-16 01:45:25

Hello, please troubleshoot in the following way:If the App prompts "The region of the account you are trying to log in to does not support the service temporarily" during binding/connection, it means the registered region of your account is Chinese mainland, and you need to register an App account for another region.

When binding/connection fails, we first confirm if it is caused by network issues, which is very important. Check if there is a prompt like "Can't update setting, check your connection" on the interface. Generally, for issues caused by network problems, a loading circle will appear when returning to the assistant interface, and the device list will be displayed after loading completes.

If binding/connection to the Action still fails when the network is confirmed to be normal, first confirm that the account used is consistent with the environment of our official App account, then check whether there are online devices bound to the account and whether the devices are offline. If there are no online devices, binding cannot be completed. You only need to add the devices and keep them online.

If there are online devices under the App account but binding/connection to the Action still fails, please confirm whether the speaker function has been enabled for the devices under the account.

One account can only be bound/connected to one App account, and an error will be reported if binding is repeated.

Note: Users who log in to the App via third-party login methods need to bind/connect a mobile phone number or email address first, and then reset the login password (there is no initial password for third-party login). Then use the mobile phone number or email address to log in to the App account when binding to third-party smart speakers.

If the issue still cannot be resolved after eliminating the above problems, please submit feedback through the feedback channel and provide relevant information (App name, App account, name of the Action being bound/connected, device ID, approximate time of occurrence, symptom description, whether the issue is reproducible).