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How to troubleshoot if the router can access the Internet normally but cannot connect to the smart device?

Last Updated on：2024-08-05 06:45:11

Dear user, we are sorry for your inconvenience. Firstly, you need to make sure that you are connected to a 2.4GHz network. If you are not sure what your network is, you can follow"How to configure separate Wi-Fi SSIDs for 2.4 GHz and 5 GHz bands?". It is recommended that you use the AP mode (the AP mode will automatically select the 2.4GHz network for connection), and then add it again. If you can connect to the device but have problems, you can provide us with the device ID. Thank you for your understanding and support!