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How to delete the product/PID that has been mass produced?

Last Updated on：2023-01-30 09:52:30

Application scenario: This product is no longer developed and put into production, but the state is already in mass production, and it can not be deleted by yourself, but it is also worried about too many pids and wrong orders. 

Process: If the product has reached the end consumer, deleting the PID will invalidate the function of the product already produced, directly affecting the end consumer, so please be cautious. 

If the PID is in developing status, the account can directly delete the PID operation. Please pay attention to the platform risk warning to ensure that the product is not actually put into production. (If you are prompted Do not allow deletion, device activation exceeds 1, it means that you have used multiple App accounts to add a virtual device with the PID)

If PID is in developed status, please make sure that there is no actual mass production product. If it is determined that it needs to be deleted, an application must be initiated by the account to which the PID currently belongs. Please submit Technaical Tikect. After submission, Tuya staff will conduct assessment and risk confirmation, and perform the delete operation within 2 working days after confirmation. The work order template is as follows:

Work order title: Apply to delete the PID of developed status 

Content: 

pid: xxx 

Product name: xxx 

Reason for deletion: xxxx 

Account contact: xxx 

Contact information: xxx 

Description: Our company has clearly known that deleting this pid will As a result of which the mass-produced product of the pid is invalid, our company is willing to bear the consequences and confirm the deletion.