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How to submit a Tech Tikect? What are the working time of support guy?

Last Updated on：2025-05-28 03:50:53

Log in to the Tuya Developer Platform and click on the "Tech Support" menu at the top of the page to access the Service Center homepage (https://service.console.tuya.com/). You can follow the page instructions to submit your issue and also manage and track your submitted tickets here.

Ticket Type Description:

Quick Ticket: An entry point for resolving specific types of issues. Providing the correct information allows for processing without interaction. It is recommended to first check if there is a Quick Ticket category corresponding to your issue.

General Ticket: An entry point for submitting tickets for general issues. If there is no matching Quick Ticket category, you are advised to submit a General Ticket and select the correct issue category.

Tips: Submitting the correct technical ticket issue category can expedite the resolution of your problem. Arbitrarily filling in ticket categories may impact processing speed.

Tuya technical ticket processing hours: 24/7.