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If the device automatically goes back online after the App is offline, but the third party will prompt that the device is unresponsive or uncontrollable, what is the reason for this phenomenon?

Last Updated on：2024-08-06 02:04:42

Dear user, we are sorry for your inconvenience. This is because after the device automatically comes back online, it can automatically connect to our cloud server. However, third-party smart speakers have their own independent cloud servers, and our devices cannot be automatically connected. We suggest you to remove the devices from the App (device removal method: enter the App and enter the device control page, click the icon on the top right corner, then click "remove device" on the bottom of your screen ) and add them again with a stronger and more stable network ( for example, the personal hotspot on your phone ). When devices go offline frequently, they're unable to be controllable in Alexa/Google Assistant/IFTTT. If the offline issue persists, please provide the virtual IDs of your devices ( 1.enter the App 2.tap the icon of your device and click the icon on the top right corner of the screen 3. enter "device info", check "virtual ID") so that we can better troubleshoot. We are looking forward to your reply and we'll be glad to help. Thank you for your support and understanding！