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Tuya Smart Help Center
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Account Issues about IoT Platform
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The Third-party Control Access
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Common product use issues
How long will the App show offline after a device (low-power devices and normal devices) is powered off or disconnected from the Internet?
How do I share a smart device with others?
What if the third party is connected but the voice control fails ?
Can Wi-Fi and Bluetooth dual-mode devices be added at the same time with two communication methods?
What can I do if an automation can be effected only once?
If there is a problem with the device hardware, how should I Apply for after-sales service?
Where can I buy smart devices suitable for your App?
My product has malfunctioned, how can I get after-sales service?
How to install the equipment?
Can I get an invoice for the device I bought?
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